When you think back through your career and your life, how many misunderstandings, disagreements, and all-out wars have occurred because of poor communication?
Words have power. When used properly, they effectively communicate your message, the emotion behind it, and your confidence in the matter. On the other hand, improper words or "weak" words serve to call your authority and expertise into question.
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You've been there before. You're listening to an employee, a colleague, or a loved one talk about the latest challenge in business or with family. You're doing your best to follow, but five minutes into the conversation, all you can hear in your head is:
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